Hospital Case Management 101: Care Coordination Processes


Event Date: 10/10/2023
Time: 1 pm ET | 12 pm CT | 11 am MT | 10 am PT
Duration of the training: 60 Minutes
Location: Online Webinar
By: Beverly Cunningham, MS, RN, ACM

As case managers, both RN case managers and social workers, strive to ensure that patients can move seamlessly through their acute care episode, many barriers can come in the way. Care givers can slow down the process of a patient moving toward discharge, and patients can have complications that also slow down the process, as can families. Unfortunately there are others who can create barriers, including hospital departments, such as surgery or radiology, payers who will often delay approving a discharge destination and even members of the case management department can participate in barriers. This webinar will review the responsibilities of the RN case manager and social work case manager in coordinating care. Best practice strategies will be discussed with tips for implementing those strategies.

Communication among caregivers is key to ensuring effective care coordination. This can only be done through intentional communication, a process that will be discussed. Outcomes of effective care coordination will also be identified. Whether you are a brand new or a seasoned hospital case manager, you will benefit from this webinar.

Learning Objectives:
  • To understand care coordination and it’s roles
  • To overcome care coordination problems and barriers
  • To know how you can plan for care coordination
  • To identify elements that can negatively impact on care coordination
  • To Learn how to integrate care coordination into your daily practice
  • To measure outcome of effective care coordination
Areas Covered in the Session:
  • Care coordination definition
  • Case management roles responsible for care coordination
  • Developing the plan for care coordination, with appropriate modifications
  • Interventions for care coordination for individual patients, groups of patients, and the hospital
  • Communication with stakeholders
  • Resolution of care coordination barriers
  • Clinical and psychosocial interventions for effective care coordination
  • Measuring outcomes of effective care coordination
  • Live Q&A session
Suggested Attendees:
  • Acute care RN case managers new to the role of ready for a refresher
  • Acute care utilization managers
  • Hospital case management leaders
  • Physician Advisors (especially those new in the role)
  • Acute care and long-term care RN case managers, critical access hospitals
  • CFOs or executives responsible for case management
  • Directors of Case Management
  • Director of Finance
  • RN Case Managers
  • Directors of Social Work
  • Directors of Compliance
  • Discharge Planners
  • Chief Medical Officers
  • Case Managers
  • Directors of Quality and Outcomes
  • Social Workers
  • Any Executive Responsible for Case Management
Presenter Biography:

Beverly Cunningham, MS, RN, ACM was most recently Vice President, Resource Management at a large acute care hospital. Her areas of responsibility included Case Management, Health Information Management, Patient Access, Solid Organ Transplant and Transplant Financial Services.

She has also been a Clinical Assistant Professor for the Master of Nursing Program at the University of Oklahoma, where she coached students in their clinical practicums. Bev is a well known speaker in the Case Management field. Involved in the development of case management for over twenty-five years, her areas of expertise include denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process. She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board. She has achieved ACM certification by the American Case Management Association. Bev’s publications include a chapter in CMSA’s third edition of Core Curriculum for Case Management Certification and most recently, co-author of the book, Core Skills for Hospital Case Management.

Bev has a BSN from Pittsburg State University, Pittsburg, Kansas and a Master of Science, Nursing Major, from the University of Oklahoma.