Navigating the Complex Patient Registration Process


Event Date: TBD
Time: 1 pm ET | 12 pm CT | 11 am MT | 10 am PT
Duration of the training: 90 Minutes
Location: Online Webinar
By: Betsy Rios, CPC

In the dynamic and ever-evolving landscape of healthcare, compliant registration practices are paramount to the efficient functioning and successful outcomes in an acute care setting. Acute care facilities, such as hospitals and emergency departments, are tasked with the critical mission of providing immediate medical attention to patients in urgent need. However, delivering quality care goes beyond the clinical aspect; it encompasses every step of the patient journey, beginning with registration. Compliant registration practices serve as the foundation for a well-organized healthcare system, ensuring that accurate and comprehensive patient information is obtained while adhering to legal, regulatory, and ethical guidelines.

One of the key objectives of compliant registration practices is to collect and maintain accurate patient information. Registration is the initial point of contact between patients and the healthcare facility, where vital details such as personal demographics, medical history, and insurance information are gathered. Accurate data collection is essential for effective care coordination, as it enables healthcare professionals to make informed decisions, devise appropriate treatment plans, and facilitate timely interventions. Moreover, precise documentation of patient information minimizes the risk of errors, such as misidentification or miscommunication, which can lead to detrimental consequences for patient safety and outcomes.

Verifying insurance coverage is another crucial aspect of compliant registration practices. Healthcare facilities must ensure that patients possess valid insurance or alternative means of payment to avoid complications related to billing and reimbursement. Verification processes involve confirming the insurance provider, policy details, coverage limitations, and any pre-authorization requirements. By conducting diligent insurance verification, healthcare providers can prevent disputes, reduce financial burdens on patients, and maintain strong relationships with insurance companies. This not only facilitates seamless reimbursement but also contributes to the financial stability of the healthcare organization, enabling them to sustain quality care delivery.

Privacy and confidentiality are fundamental rights of patients that must be safeguarded during the registration process. Compliant practices require adherence to various privacy regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States. Healthcare facilities must implement secure protocols to protect sensitive patient information from unauthorized access, disclosure, or breaches. This entails providing clear explanations of privacy policies, obtaining patient consent for information sharing, and training staff on handling confidential data appropriately. Upholding patient privacy instills trust, confidence, and a sense of security in the healthcare system, fostering a therapeutic relationship between patients and healthcare providers.

Obtaining necessary consent forms is a vital component of compliant registration practices. Informed consent ensures that patients are aware of the procedures, risks, benefits, and alternatives associated with their medical care. It is essential to educate patients about their rights and involve them in shared decision-making processes. By obtaining consent forms in a compliant manner, healthcare providers demonstrate respect for patient autonomy, promote transparency, and mitigate potential legal and ethical issues.

In conclusion, compliant registration practices form the cornerstone of effective healthcare delivery in acute care settings. By collecting and maintaining accurate patient information, verifying insurance coverage, protecting patient privacy, and obtaining necessary consent forms, healthcare facilities establish a solid foundation for the provision of quality care. These practices not only enhance administrative efficiency but also prioritize patient safety, satisfaction, and overall well-being. In an ever-changing healthcare landscape, adherence to compliant registration practices is essential to ensure the seamless operation of acute care settings and uphold the highest standards of healthcare excellence. We will also discuss price transparency briefly and the crucial role it plays in the registration process. Other topics included are ABNs and when and how to issue them compliantly.

Learning Objective:
  • Understand Compliance in Patient Registration
  • Understand the Importance of accurate demographic collection
  • Understand HIPAA requirements
  • Understand the importance of insurance verification
  • Ensure compliance with Price Transparency
  • Be able to determine when/ if and how an ABN should be issued
  • Identify when/ what consents are required and the role they play
Areas Covered in the Session:
  • HIPAA Overview
  • Consents
  • Demographic Collection
  • Insurance Verification
  • Price Transparency
  • Advance Beneficiary Notice (ABN)
  • Pre-Authorizations
  • Time of Service Collections
  • Live Q&A Session
Suggested Attendees:
  • Billers
  • Registration Staff
  • Revenue Cycle Staff
  • HIM Managers
  • Business Office Managers
  • Compliance Professionals
  • Quality personnel
  • Executives
  • Coders
  • Clinicians
  • Physicians
  • Mid-Level Providers
  • Clinical Documentation Specialist
  • HIM Directors
  • HIM Personnel
  • Administrators
  • Auditors
  • Administrators
  • Practice Managers
  • Claims Adjusters
  • Reimbursement Staff
Presenter Biography:

Betsy Rios, CPC has been in the healthcare industry for over 20 years. She has served in different management capacities in PPS Hospitals, CAH Hospitals, Professional Clinics and Rural Health Clinics. She is currently CEO at Divinity Health Consulting and Revenue Cycle Operations Manager at HCCS and was previously the Professional Fee Coding Manager.