Boost Practice’s Patient Collections with Proven A/R Management Tactics in 2025

Effective accounts receivable (A/R) management is a cornerstone of financial success for healthcare organizations. As patient financial responsibility continues to rise and insurance reimbursement processes grow increasingly complex, providers must adopt strategic approaches to managing outstanding balances. Poor AR management can lead to cash flow disruptions, increased write-offs, and strained patient relationships, ultimately impacting the overall financial stability of a practice or healthcare system.

This webinar provides healthcare professionals with a comprehensive understanding of best practices for A/R management and patient collections. Designed in alignment with industry standards, this webinar will deliver actionable insights and ideas that can immediately lead to revenue cycle performance improvement. Participants will gain a deep understanding of A/R workflows, the factors contributing to delays in payment, and the most effective collection strategies for both insurance payers and patients.

The webinar explores the critical components of a well-structured A/R process, from accurate charge capture and timely claims submission to effective denial management and follow-up. Additionally, it delves into patient communication strategies that encourage prompt payments while maintaining positive patient-provider relationships. Clear, transparent financial policies and proactive engagement can significantly reduce outstanding balances and improve collection rates.

Participants will also learn how to leverage technology to enhance A/R efficiency. The webinar covers how automation, artificial intelligence, and digital payment solutions can streamline collections, reduce administrative burdens, and enhance the patient experience. As more healthcare organizations adopt digital-first strategies, staying ahead of technological advancements is essential for maintaining competitive financial performance.

Compliance and ethical considerations are also a key focus of this course. Understanding state and federal regulations governing patient collections-such as the Fair Debt Collection Practices Act (FDCPA) and HIPAA-is crucial to ensuring that financial practices align with legal requirements while preserving trust and patient satisfaction.

Throughout the webinar, participants will gain insights from case studies and real-world scenarios, demonstrating how successful healthcare organizations have implemented best practices to reduce AR days and increase collections. Whether working in a small practice or a large healthcare system, professionals will leave this webinar with skills and strategies necessary to enhance cash flow, reduce bad debt, and create a more financially sustainable organization.

Participants will be equipped with more knowledge to make informed financial decisions, strengthen revenue cycle management, and improve patient collections—all while maintaining the highest standards of professionalism and ethical responsibility.

Learning Outcomes:

• Understand Key A/R Metrics and Performance Benchmarks – Learn how to track and analyze critical financial indicators to assess and improve accounts receivable performance
• Optimize Billing and Claims Processes – Develop strategies to reduce claim denials, accelerate reimbursement timelines, and improve overall revenue cycle efficiency
• Enhance Patient Communication for Collections – Master effective, empathetic communication techniques that encourage timely payments while maintaining patient satisfaction
• Implement Effective Payment Plans – Learn how to create flexible payment solutions that improve patient affordability while ensuring financial stability for the organization
• Leverage Technology and Automation – Explore the latest innovations, including artificial intelligence, automated billing systems, and digital payment platforms, to streamline AR management
• Strengthen Denial Management Strategies – Identify common reasons for claim denials and implement proactive processes to minimize errors and maximize reimbursements
• Ensure Regulatory Compliance and Ethical Collections – Gain knowledge of federal and state regulations, including HIPAA and the Fair Debt Collection Practices Act (FDCPA), to maintain legal and ethical collection practices
• Reduce A/R Days and Improve Cash Flow – Implement best practices that lead to a more efficient revenue cycle, reducing outstanding receivables and increasing financial predictability
• Apply Industry Best Practices from Leading Organizations – Learn methodologies recommended by leading professional organizations that align with industry standards
• Develop a Sustainable A/R Strategy for Long-Term Success – Create a comprehensive AR and patient collections plan that supports both short-term financial goals and long-term organizational growth

Areas Covered in the Session:

• The Fundamentals of Accounts Receivable (A/R) Management – Understand the key components of A/R, including charge capture, claims submission, payment posting, and follow-up processes
• Best Practices for Reducing Outstanding Receivables – Learn effective strategies to minimize A/R days, improve collection rates, and prevent revenue leakage
• Techniques for Communicating Financial Responsibility to Patients – Explore proven methods for discussing financial obligations with patients in a clear, professional, and empathetic manner
• Strategies to Minimize Claim Denials and Delays – Identify the most common reasons for claim denials and implement proactive steps to increase first-pass approval rates
• The Role of Technology in A/R Optimization – Discover how automation, AI, and digital payment solutions can enhance efficiency, reduce administrative burdens, and improve cash flow
• Regulatory and Compliance Considerations – Gain insights into key regulations and consumer protection laws to ensure ethical and legally compliant collections
• Developing a Sustainable AR and Collections Strategy – Create a long-term approach to managing accounts receivable that balances financial performance with patient satisfaction and trust
• Live Q&A session

Recommended participants:

• Healthcare CEOs, CFOs and COOs
• Revenue Cycle Managers & Directors
• Medical Practice Administrators
• Office Managers
• Billing & Coding Specialists
• Patient Financial Services & Collections Staff
• Healthcare Consultants
• Compliance Officers
• Providers & Clinicians Interested in Financial Health
• Billing Staff and Companies
• Physicians and Other Providers
• Practice Manager
• Practice Owners
• Credentialing Managers
• Payment Posters
• Other Health Care Executives
• Practice Financial Mangers, Such as Internal or External CPAs/ Accounting Staff
• All Practices

Presenter Biography: