Front Desk 101: Boost Practice or Clinic Revenue with Higher Patient Engagement


Original price was: $349.00.Current price is: $249.00.
Original price was: $399.00.Current price is: $251.00.
Original price was: $349.00.Current price is: $254.00.
Original price was: $349.00.Current price is: $255.00.

The actions of front office staff can create loyal patients or drive them away. Training new front office employees and maintaining high quality standards for your existing team takes time and effort, both in short supply, yet how they interact with patients in person, on the phone, their follow up, collection activities etc. tie directly to how happy patients are with your practice. This session will be a great help for your office staff meet your standards including friendliness, dependability, attention to detail, responsiveness and empathy. Expert Tracy will guide you to design and create effective process for your front desk staff. She will help your new and existing staff to understand what’s required for an efficient, effective front desk, and know exactly how to make it happen.

Learning Outcomes:
  • Learn to engage patients so they feel heard and valued
  • Utilize simple phrases for point of service collections
  • Strengthen verbal communication skills
  • Understand the importance of all front-end processes and how they affect the entire practice success
  • Understand rules and regulations that impact front desk
  • Learn how to avoid legal mistakes and get protected from court issues
Areas Covered in the Session:
  • Professionalism and customer service
  • Telephone and scheduling
  • Point of service Collections
  • Understanding insurance
  • Regulatory and legal issues at the front desk
  • Technology acumen
  • Communication and patient engagement
  • HIPAA Rules for confidentiality
  • Live Q&A Session
Recommended participants:
  • Healthcare Administrators
  • Office Managers
  • New and Existing Front Office Staff
  • Physicians and Nurses
  • Non-Physician Practitioners
  • Safety and Security Officers
  • Medical Officers
  • Practice Managers
  • Safety Manager
  • Compliance Officers
  • Hospital and Medical Staff
Presenter Biography:

Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, has many years healthcare management experience in multiple specialties in the areas of practice operations, revenue cycle management, coding, documentation, staff training, communications, policy and procedure development, and workflow redesign. Her experience includes work with private practices, hospital-based practices, rural health clinics, and FQHC’s She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC), a Certified Professional Medical Coding Curriculum instructor (CPC-I). Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC, is the ACMPE Forum Rep for Kansas, and Kansas City, and previously served on the Certification Commission for National MGMA. Tracy is also an independent practice management consultant with national MGMA. Tracy presents to many healthcare organizations on a variety of practice management topics as well as being a National speaker for MGMA and AAPC.

Additional Information:

After registration, You will receive an email with login information and handouts (presentation slides) that you can print and share with all participants at your location.

System Requirement:
  • Internet Speed: Preferably above 1 MBPS
  • Headset: Any decent headset and microphone which can be used to talk and hear clearly
Can’t Listen Live?

No problem. You can get access to an On-Demand webinar. Use it as a training tool at your convenience. For more information, you can reach out to the below contact:
Toll-Free No: +1 800-757-9502